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How to Get Service Support for Your Solar Backup System
Step 1: Check the Alert Code in Your App
When your solar backup system requires attention, an alert code will appear directly in the service menu of your App. Simply open the app, navigate to the service section, and locate the code. This code will help our support team quickly identify and resolve the issue.
To get prompt assistance, follow the steps below:
- Note the Alert Code – Open your App, access the service menu, and check the alert code displayed.
- Contact Support – Use the provided support contact options to reach us and relay the alert code for quick troubleshooting.
- Receive Assistance – Our dedicated support team will guide you through any necessary steps or schedule service as required.
Comprehensive Support for Solar Backup Solutions
Our support team is available to ensure your solar backup system runs efficiently, keeping your home or business powered without interruption. Whether you have questions about alert codes or need in-person service, we’re here to help!
Step 2: Access Fault Code Information and Self-Troubleshooting Guidance
After identifying an alert code in the service menu, follow these steps to troubleshoot the issue:
- Click on ‘Support’ – In the App, go to the ‘Support’ section. Here, you’ll find detailed information about the fault code, including a description and potential causes.
- Check the ‘Suggestion’ Section – This section provides self-troubleshooting guidance tailored to each fault code. Follow these steps to resolve minor issues on your own, helping to restore system functionality without delay.
- Submit a Service Ticket if Needed – If the fault cannot be resolved through self-troubleshooting, click on ‘Troubleshooting’ in the app. This will allow you to submit a service ticket directly to our support team for professional assistance.
Seamless and Efficient Solar Backup Support
We aim to provide you with all the tools necessary for quick troubleshooting and minimal downtime. Our support team is always ready to assist if further help is required.
Step 3: Submit Your Service Ticket
To ensure your service request is handled effectively, follow these steps in the App:
- Select the Type of Issue – Choose the category that best describes the issue:
- Fault Code – If your issue involves a specific error code.
- Appearance – For physical or visual concerns with your system.
- Consultation – For general inquiries or operational questions.
- Others – For any issues that don’t fall into the above categories.
- Provide a Description and Attach Files – Add a detailed description of the issue to help our team understand your concern. You can also upload any relevant attachments, including pictures, sound clips, or videos, to aid in troubleshooting.
- Enter Contact Information – Fill in your preferred contact details to ensure our team can reach you with updates or further instructions.
- Submit the Ticket – Click ‘Confirm’ to send your service ticket directly to our support team.
Prompt and Professional Solar Backup Support
By following these steps, you help our team deliver efficient service for your solar backup system, minimizing downtime and keeping your system running smoothly.
Step 4: Track Your Service Ticket
Once you’ve submitted your service request, a service ticket will be automatically generated. Here’s how you can track and manage your ticket:
- Check the ‘History’ Page – Navigate to the ‘History’ page in the App. Your newly submitted ticket will be listed here with a status marked as ‘New.’
- View Submitted Details – Click on the service ticket to review all the information you provided, including the description, attachments, and contact details. This helps you confirm everything submitted is accurate and complete.
Real-Time Service Ticket Updates
As our support team reviews and updates your ticket, you’ll be able to track the status directly in the ‘History’ page, ensuring you stay informed every step of the way.
Step 5: Follow Service Status and Provide Feedback
Stay informed as your service request progresses and provide feedback to help us improve.
- Status Updates
- Processing – Once our service team has received and acknowledged your request, the ticket status will update to ‘Processing,’ indicating that your request is actively being addressed.
- Finished – After the service is completed, the status will change to ‘Finished,’ and the resolution details will be available.
- View the Solution – Click on the completed service ticket to review the solution provided by our team. This transparency ensures you understand exactly how the issue was resolved.
- Rate Our Service – After reviewing the solution, please take a moment to rate our service. Your feedback is valuable in helping us maintain high standards of customer support.
Reliable and Transparent Service for Your Solar Backup Needs
Our goal is to provide timely and effective support, keeping you informed throughout the entire process. From initial submission to completion, we’re here to make sure your solar backup system operates seamlessly.
More Support Options for Your Solar Backup System
For quick answers to common questions, try consulting Sigen AI, your virtual assistant. Sigen AI provides instant guidance and solutions to frequently asked questions, saving you time.
Need Further Assistance?
If your question requires expert support, you can reach out in the following ways:
- Submit a Service Ticket – Send a detailed ticket through the App for assistance from a specialist.
- Call Our Service Team – Connect directly with a support representative for real-time help.
Reliable Support, Anytime You Need It
Our goal is to ensure seamless operation of your solar backup system, offering multiple channels for support to keep you powered up and informed.
